Mobile transfer ticket delivery is a way tickets are delivered electronically through a venue or team’s official ticketing platform (such as Ticketmaster, AXS, or the MLB Ballpark app), rather than directly inside your SeatGeek account.
With this delivery method, tickets are accepted and displayed using the third-party platform specified by the venue—typically through their mobile app or mobile website on an iPhone (iOS) or Android device.
This article explains what mobile transfer ticket delivery is and how it works. For an overview of all ticket delivery methods, see How and when will my tickets be delivered?
What is mobile transfer ticket delivery?
Mobile transfer ticket delivery means tickets are delivered to you through an email invitation or delivery link. This link directs you to the venue or team’s ticketing platform, where you’ll accept the tickets and access them for entry.
The delivery is initiated by the seller, and ticket ownership is completed once you accept the tickets on the third-party platform they use.
Many venues require mobile transfer ticket delivery because it is more secure than print-at-home or paper tickets. These tickets often use rotating barcodes, QR codes, or Mobile IDs to help keep your ticket safe.
When will my mobile transfer tickets be available?
Mobile transfer tickets are often not available immediately after purchase. In many cases, ticket barcodes or Mobile IDs are generated by the venue 24–48 hours before the event as a security measure.
Once the tickets are released by the venue, they are delivered to you via mobile transfer. It’s very common to receive delivery the day before or the day of the event.
Don’t worry—your tickets are covered by the SeatGeek Buyer Guarantee.
How are mobile transfer tickets delivered?
Mobile transfer tickets are delivered through an email containing a link or button that takes you to the venue or team’s ticketing platform.
After clicking the link, you’ll be prompted to sign in or create an account using the same email address you used to place your SeatGeek order. From there, you can accept the tickets and view them in the third-party app or mobile website.
Delivery emails are typically sent by:
- The venue’s ticketing platform (such as Ticketmaster or AXS)
- The home team (for many sporting events)
- SeatGeek (in some cases)
If SeatGeek initiates the delivery, you may also see a link to accept your tickets in the Tickets section of your SeatGeek account.
Important: Tickets delivered by mobile transfer do not move into your SeatGeek account. They must be accessed and displayed using the third-party app or mobile website required by the venue.
How do I accept tickets delivered by mobile transfer?
The video below walks through the typical steps for accepting tickets delivered via mobile transfer.
- Check your inbox (and your spam, junk, or promotions folders) for an email with a subject like “Your Ticket Transfer Offer,” “Sent you tickets,” or the name of the team, performer, or venue.
- Click the delivery link and sign in or create an account using the same email address used for your SeatGeek order.
- Tap Accept and navigate to the Tickets section of the third-party app to view your tickets.
For more information, please check the help center for the third party platform where your tickets are being delivered. Common examples include:
Accepting tickets on TicketMaster
Accepting tickets on AXS or How do I access tickets delivered through AXS
Troubleshooting mobile transfer ticket delivery
I haven’t received my tickets yet
Most mobile transfer tickets are released 24–48 hours before the event. It’s normal to receive delivery the day before or the day of the event.
Watch for an email from the venue, team, third-party ticketing platform (such as Ticketmaster), or SeatGeek prompting you to accept your tickets.
If your tickets are being delivered through AXS, you may not receive a delivery link via email, and, instead, you will see incoming tickets directly in your AXS account (as long as your account uses the same email you used on SeatGeek when placing your order)
I only received one ticket but ordered more
Some platforms (such as AXS) use a single Mobile ID—one QR code that contains all tickets for your group.
If your tickets aren’t delivered through AXS, check your inbox for multiple delivery emails, as tickets may be split across more than one message.
I can’t see my tickets after accepting them
First, make sure you are signing in with the same email address you used to place your SeatGeek order.
If you’ve already accepted your tickets, open the third-party app directly to view them again instead of clicking the delivery link again. Delivery links are one-time-use and meant only to give you ownership of your tickets - not to navigate you to your tickets after you have accepted them.
You can also check your Apple Wallet or Google Wallet to see if the tickets were added there.
Some venues hide barcodes until the day of the event. In these cases, as long as you’ve accepted the tickets, they are secure and will appear before entry.
If your event is within a few hours and you still can’t see your tickets, contact SeatGeek support from your order details and tap “Contact support.”
Can I change the format of my tickets?
No. Ticket format and delivery method are set by the venue. SeatGeek and sellers can’t change how tickets are delivered or displayed for entry.