Nov 5, 2025
·Max Meyer
When you buy tickets online, you deserve total peace of mind. Whether you’re catching your favorite artist, seeing your team in the playoffs or heading to Broadway, SeatGeek’s Buyer Guarantee ensures your purchase is protected so that way you can focus on the experience, not the uncertainty.
In this post, we’ll explain what the SeatGeek Buyer Guarantee covers, how it works and what happens if your event is canceled, postponed or if an issue arises with your tickets.
What Is SeatGeek's Buyer Guarantee?
SeatGeek’s Buyer Guarantee is our promise to fans that every qualified order is backed by reliable protection. When you buy through SeatGeek, we work to ensure that:
Your tickets will be delivered in time for the event.
Your tickets will provide valid entry to the event.
The tickets you receive will be the same as those you ordered.
If any of these things do not occur, SeatGeek will work with you on a case-by-case basis to resolve the issue — by providing comparable or better tickets, issuing a full refund or, where applicable, a credit for future use.
To receive the benefit of the Buyer Guarantee, you must:
Comply with SeatGeek’s Terms of Use
Contact SeatGeek immediately upon becoming aware of any issue with your tickets
Delays in reporting an issue may affect SeatGeek’s ability to provide replacement tickets or a refund.
How to Use the Buyer Guarantee
SeatGeek’s Buyer Guarantee is automatically included with every qualified order, so you don’t need to opt in or pay extra. However, if an issue arises with your tickets, following these steps will help you make the most of the guarantee:
Check Your Order As soon as you receive your tickets, verify the details such as event date, seat location and ticket delivery method. Confirm that your tickets match what you purchased.
Contact SeatGeek Immediately If your tickets are missing, invalid, or not as described, reach out to SeatGeek right away at hi@seatgeek.com. Prompt reporting ensures we can resolve your issue quickly and effectively.
Provide Relevant Details When contacting support, include your order number, the event name and a description of the problem. The more information you provide, the faster SeatGeek can assist you.
Receive a Resolution SeatGeek will work with you on a case-by-case basis to provide replacement tickets of comparable or better value, a full refund or a credit for future use, subject to applicable law.
Stay Informed You’ll receive updates from SeatGeek until your issue is resolved, keeping you informed every step of the way.
By following these steps, you can take full advantage of the Buyer Guarantee and enjoy peace of mind when buying tickets through SeatGeek.
Why Buyer Guarantee Sets SeatGeek Apart
Trusted Protection on Every Order From major concerts to championship games, SeatGeek stands behind every qualified order with reliable protection and customer-first policies.
Refunds, Replacements or Credits If your tickets aren’t delivered, valid, or as described, SeatGeek works with you directly to resolve the issue — whether that means providing comparable or better tickets, issuing a refund or offering a credit in accordance with applicable law.
Dedicated Customer Support SeatGeek’s support team is available to help before, during and after your event to make sure your experience is seamless.
Secure Mobile Ticketing With mobile delivery and verified digital tickets, fans enjoy an easy and safe way to attend events.
Frequently Asked Questions About the Buyer Guarantee
What does the Buyer Guarantee cover? It covers tickets that are not delivered, are invalid for entry, or are significantly different from what you ordered. SeatGeek will work with you on a case-by-case basis to provide comparable or better replacement tickets, a refund, or a credit.
Do I have to pay extra for the Buyer Guarantee? No. The Buyer Guarantee automatically applies to every qualified SeatGeek order at no additional cost.
What if my event is canceled or postponed? If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will issue a refund or credit. If it’s postponed, your tickets will typically remain valid for the new date, and SeatGeek can assist with replacement tickets if required.
Does the Buyer Guarantee apply to all events? Yes, it applies to concerts, sports, theater, comedy and other events available on SeatGeek.
What should I do if I have an issue with my tickets? Contact SeatGeek immediately at hi@seatgeek.com. Acting quickly helps ensure we can resolve your issue in line with the Buyer Guarantee.
Final Thoughts: Buy Confidently, Enjoy Fully
Buying tickets should be exciting, not stressful. With SeatGeek's Buyer Guarantee, every qualified order is protected so you can buy confidently and enjoy your event without worry. From delivery to entry, SeatGeek has your back every step of the way.