Jun 12, 2019
·Staff
So, you’ve found the perfect set of tickets on SeatGeek, and now you’re wondering, “is SeatGeek legit?”
To put it plainly, yes, SeatGeek is a legit and reliable ticketing source. Developed in 2009 by Jack Groetzinger and Russell D’Souza, it was a first-of-its-kind product created to help ease the pain of trying to purchase secondary, otherwise sold-out tickets online.
SeatGeek’s search engine is designed to help you find high-quality tickets to live events with no hidden fees and 100% Buyer Guarantees. These live events range from concerts to comedy, sports to theater and everything in between.
Like other search engines, SeatGeek searches for tickets all over the web and aggregates the results in easy-to-use desktop and mobile platforms. Its user-friendly design and time-saving qualities are why it has been dubbed “the smart way to buy tickets.”
If you’re still questioning whether SeatGeek is reliable, keep reading. We’re going to break it down for you step by step.
Where does SeatGeek get tickets?
The secondary market consists of various sellers, including licensed ticket brokers and fans. SeatGeek ensures high-quality tickets by requiring all sellers to comply with all applicable laws, rules, regulations and ordinances, as well as our Ticket Policy.
SeatGeek is partnered with vetted teams, venues and artists, including the State Farm Stadium, AT&T Stadium, Citi Open, Dallas Cowboys, New Orleans Saints and more. Our partners trust us to provide the best-in-class ticketing experience for fans, and that’s exactly what we do.
You can check out a full list of our partners and what they’re saying about us here.
How do I know if my tickets are fake?
One of the biggest questions we hear when it comes to purchasing tickets from the secondary market is: what if my ticket is fake? Despite this being a major concern for most, we’re here to let you know that the odds of receiving a fraudulent ticket are slim to none.
Why? You ask.
Well, sellers don’t make any money if they sell fake tickets via secondary markets – they lose money, and get a lifetime seller’s ban in the process.
Each vendor has a money-back guarantee that will force the faulty ticket broker to reimburse you up to 120% of the ticket cost in cases where they are fake or have already been used. Because of this, fraudulent ticket cases are extremely rare.
That said, if you ever receive a fraudulent ticket, you should contact the vendor you purchased from right away. If that vendor is SeatGeek, please reach out to hi@seatgeek.com.
Our teams work hard year-round to ensure you receive legitimate tickets. To avoid being the victim of a ticket scam, users should make sure they purchase their tickets from a legitimate source like SeatGeek, which has Buyer Guarantees that come along with the purchase of a ticket.
SeatGeek’s Buyers Guarantee ensures that you can 100% trust the tickets you buy by providing a guarantee of receiving valid tickets delivered on time and offering full refunds on canceled events, as well as extended use of your ticket for any postponed or rescheduled events. You can read more about the buyer’s guarantee here.
Many of SeatGeek’s tickets are paperless, mobile transfer tickets. Mobile tickets offer a more secure delivery method and eliminate the pesky need for printers. If you have not received your mobile ticket, do not fret! Most vendors do not make the ticket barcode available until 24 hours before the event as a security measure.
Does SeatGeek include hidden or secondary fees when buying tickets?
Like most other ticketing sites, secondary fees are tacked onto the listed ticket price to account for things such as processing, delivery and taxes. However, SeatGeek doesn’t hide the fees like most sites do, which is exactly what sets us apart. SeatGeek’s ultimate mission is to provide full transparency to buyers while offering the highest quality tickets on the market.
To avoid hidden fees while browsing for tickets, apply the “include fees” toggle filter on the event page. This will allow you to see the full price of each ticket, including all fees, long before final checkout.
If you want to learn more about why additional fees exist, check out our detailed article on how the secondary market works!